Escrow agents may resolve disputes as impartial arbitrators.

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Escrow agents must remain neutral and carry out the escrow instructions, not decide disputes. Acting as an impartial arbitrator would require interpreting contract terms and applying applicable law, which is a legal function and could create a conflict of interest for someone paid to facilitate the escrow. Therefore they are not authorized to resolve disputes as arbitrators. Disputes should be handled through mediation or arbitration as agreed in the contract or by pursuing a court remedy. The decision to arbitrate isn’t granted by manager approval or any designation; it’s simply not permitted in standard escrow practice.